Privacy policy and terms
We respect your workspace privacy. This document outlines how MotionGrid Solutions gathers, safeguards, and handles customer data across our digital showroom and delivery operations.
Data collection
Order specifications, delivery addresses, payment records, and account credentials required for checkout.
Secure storage
End-to-end encrypted transactions with strict retention windows and automated access logs.
Cookie controls
Functional preferences and cart session retention with opt-out choices for analytics.
Customer rights
Direct access to request full data export, correction, or permanent account deletion at any time.
Information we collect
When you browse our catalogue, configure workspace furniture, or place an order, we collect specific details to complete fulfillment.
Key Practices & Safeguards
- Contact details: full name, shipping and billing address, email, and contact phone number.
- Commercial transactions: purchased items, order value, delivery instructions, and assembly requests.
- Technical telemetry: browser type, IP address, device viewport, and session referral logs.
- Customer communications: service inquiries, design consultations, and return requests.
How your data is used
We process your personal information strictly to fulfill contractual purchases, manage freight logistics, and support customer accounts.
Key Practices & Safeguards
- Processing and delivering furniture orders from warehouse to your designated premises.
- Coordinating white-glove assembly services and freight logistics time slots.
- Sending transactional receipts, dispatch tracking links, and order updates.
- Preventing fraudulent transactions and verifying payment authenticity.
Cookies and tracking technologies
Our platform uses essential session tokens and functional cookies to maintain your shopping bag and display accurate local delivery estimates.
Key Practices & Safeguards
- Essential cookies: required for authentication, shopping bag persistence, and checkout security.
- Preference cookies: store your chosen layout preferences, currency display, and showroom filters.
- Analytics cookies: aggregated, anonymized metrics that help us optimize catalogue performance.
Third-party sharing and transfers
We never sell your personal information. Data is shared exclusively with verified logistics, payment, and assembly partners essential to order fulfillment.
Key Practices & Safeguards
- Payment gateways: PCI-DSS compliant processors handling secure payment authorization.
- Freight and logistics couriers: bonded delivery carriers managing scheduled freight transport.
- Assembly technicians: certified regional service personnel executing installation contracts.
- Cloud infrastructure: encrypted server clusters operating under strict confidentiality agreements.
Your privacy rights and choices
You retain complete authority over your personal information, including the right to inspect, update, or revoke access to your data.
Key Practices & Safeguards
- Request a machine-readable copy of all personal records associated with your account.
- Correct inaccurate contact details or update your preferred shipping address.
- Opt out of non-essential analytical tracking and promotional correspondence.
- Request permanent deletion of your profile where legal retention mandates permit.
Terms of purchase and warranty
All workspace catalog orders are backed by transparent return policies, certified manufacturer guarantees, and secure checkout protections.
For comprehensive details regarding our 30-day evaluation period, damage inspections upon freight arrival, and warranty registration, please refer to our full policy resources.
Terms and conditions
Please read these terms carefully before placing an order or using our online store. They define the standards, warranties, and commitments governing every MotionGrid Solutions purchase.
Site use & account eligibility
Requirements for purchasing, account safety, and acceptable use of our store.
By placing an order or registering an account, you confirm that you are at least 18 years old or possess legal parental consent.
You are responsible for maintaining the confidentiality of your account credentials, password, and session access.
We reserve the right to suspend or terminate accounts that provide falsified registration details or engage in fraudulent activities.
Orders & pricing verification
How prices are determined, quote validity, and order confirmation workflows.
Prices for our furniture, workspace equipment, and accessories range between $100 and $5,000 USD, exclusive of applicable state taxes and regional freight surcharges.
An automated order receipt indicates our acknowledgment of your request; legal acceptance occurs when your items dispatch from our logistics centers.
In the rare event of a typographical pricing error, we will notify you immediately and reserve the right to cancel unfulfilled orders before shipment.
Payment methods & billing
Secure checkout rules, authorized payment gateways, and invoice processing.
We accept major credit cards (Visa, MasterCard, American Express), corporate purchase orders for pre-approved accounts, and encrypted digital payment options.
Full payment must be authorized at checkout before production or warehouse allocation begins.
All digital transactions are processed through encrypted, PCI-compliant payment gateways to safeguard your financial details.
Shipping & assembly services
Freight scheduling, white-glove assembly, and delivery site access requirements.
Standard transit takes 3–7 business days within the continental United States. Freight carriers require daytime appointment booking for oversized shipments.
If you select professional assembly services, your delivery space must be cleared and accessible with clear elevator or stair access upon team arrival.
Inspect all cartons at the time of delivery. Any visible structural or carton damage must be documented on the bill of lading with the driver.
Warranty & returns policy
Coverage periods, structural guarantees, and guidelines for initiating returns.
All commercial-grade desks, ergonomic chairs, and storage units include our standard manufacturer warranty against structural defects.
Standard stock items may be returned within 30 days of receipt in original packaging, subject to our Return & Refund Policy guidelines.
Custom-configured workstations and modified architectural pieces are built to order and cannot be canceled once fabrication commences.
Intellectual property & rights
Trademarks, product photography, spatial configurations, and digital assets.
All photographic renders, architectural guides, text descriptions, and branding assets on this website are the property of MotionGrid Solutions.
Content may not be copied, reproduced, republished, or commercially redistributed without prior written authorization.
Applicable dispute resolutions are governed by the laws of the State of New York, without regard to conflicts of law provisions.
Acceptance of terms
By browsing MotionGrid Solutions or completing a checkout, you acknowledge that you have reviewed, understood, and agreed to these terms in full.