Clear delivery, from workshop to room.
Review our freight standards, parcel carriers, transit estimates, and item inspection guidelines. Every piece is packed with architectural care to arrive in flawless condition.
For desk accessories, lighting fixtures, ergonomic accessories, and monitor arms.
- Dispatched via trusted carriers including FedEx and UPS ground networks.
- Reinforced double-wall corrugated packaging with recyclable foam buffering.
- No signature required unless requested during checkout.
- Direct drop-off to your doorstep, front porch, or mail depot.
For solid wood standing desks, conference tables, multi-bay shelving, and lounge seating.
- Scheduled transit via specialized freight handlers with liftgate trailers.
- Palletized crating and corner-edge protection for high-value architectural timber.
- Room-of-choice placement with call-ahead appointment booking.
- Optional assembly and debris packaging removal at delivery.
Our prompt resolution protocol ensures you are never stuck with damaged goods.
- 48-hour claim window following delivery signature to report transit blemishes.
- Submit 3 clear photos of the outer box packaging and damaged component.
- Expedited parts replacement or full-unit dispatch arranged within 2 business days.
- Zero return shipping cost on verified transit damages or manufacturer flaws.
Continuous milestone updates from warehouse staging to final destination delivery.
- Tracking notification sent via email immediately upon shipment manifest.
- Live courier GPS coordinates and estimated 2-hour arrival windows.
- Access tracking history anytime directly through your customer account.
- Direct carrier contact numbers provided for gate code and access instructions.
Estimated transit windows by region
Standard processing time is 1–2 business days before courier dispatch.
| Region | Covered Areas | Parcel Orders | Freight & Large Items | Primary Carriers |
|---|---|---|---|---|
| Northeast & Mid-Atlantic | NY, NJ, PA, CT, MA, MD, DC | 1–2 business days | 2–4 business days | UPS / Local Freight Express |
| Midwest & Southeast | IL, OH, MI, NC, GA, FL, TN | 2–3 business days | 3–5 business days | FedEx / Specialized Freight |
| Central & Mountain West | TX, CO, UT, AZ, MN, MO, KS | 3–4 business days | 4–6 business days | FedEx / National LTL Freight |
| West Coast & Pacific NW | CA, OR, WA, NV, ID | 4–5 business days | 5–7 business days | UPS Freight / Pacific Carriers |
Pre-delivery receiving checklist
Help us ensure a smooth arrival by reviewing these preparation checkpoints before your scheduled delivery window.
Have specific freight questions?
Reach our dedicated logistics coordinators for custom site evaluations, certificate of insurance needs, or weekend bookings.